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FAQ

Q: What happens after I place my order?

We'll send out an email with tracking information as soon as your order has shipped.

If the order was placed on Friday night, your order will be processed on the following Monday morning.

 

Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.

  

Q: How Do I Return Or Exchange My Product?

A: Please Email us at support@lioncase.net and let us know what the problem is! We will work with you to correct the issue. 

 If a refund is determined to be warranted, we will process a refund for the original price of the product as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

 

Q: How Long Does Shipping Usually Take?

A:  Shipping usually takes from 7-14 Business Days. 

 

Q: We Made A Mistake With Your Ordered.

A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email support@lioncase.net and we will work with you to make it right. Often, this will simply require that you send us a picture of our error so we can verify your claim and contact you to correct it.